Customer Service Agent - Participant Recruitment

Your New Company!
At Altasciences we allmove in unison to assist and work in the discovery, development, and manufacturing of new drug therapies to get them faster to people who need them.  No matter your role, we all play an important part and you will have a significant impact on the health and well-being of people across the globe. By living our values of Employee Development, Customer Focus, Quality and Excellence, Respect and Integrity, we look to foster a passionate and collaborative work environment and we are looking for talented and enthusiastic people, like you, to join our growing team! Whether you’re a recent college graduate or seeking your next career opportunity, it’s time to discover your future at Altasciences. We are better together and together We Are Altasciences.

• Review and understand all assigned actively enrolling study protocols
• Pre-screen participants to determine their eligibility to come in for a screening visit
• Enter/update participant demographic information and medical history in the recruitment database
• Answer incoming calls, internet applications
• Where applicable, promotes and ensures that all potential participants have access to participant lounge;
• Contact past callers to update information and determine eligibility
• To ensure the confidentiality of all personal information received from participants and /or sponsors;
• Contact individuals who register online to determine eligibility
• Schedule screening visits
• Track daily call volume including call sources and email to recruitment manager
• To provide a high level of customer service to participants that is consistent with Altasciences standards of quality and applicable ethical rules;
• To strive to achieve study targets according to management specifications;
• To be proactive in communicating problems and possible solutions to supervisors and the manager;
• To comply with GCP guidelines, SOPs and protocol requirements

• High school diploma or GED or higher; college degree is preferred.
• One (1) year experience in a call center and medical terminology knowledge are assets.
• Skills: Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
  Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  Learning Strategies - Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
  Mathematics - Using mathematics to solve problems.
  Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  Speaking - Talking to others to convey information effectively.
  Writing - Communicating effectively in writing as appropriate for the needs of the audience
  Coordination – Adjusting actions in relation to others’ actions.
  Social Perceptiveness – Being aware of others’ reactions and understanding why they react as they do.
  Computer Skills - Windows, Word, Excel, Outlook, Internet Navigation and Data Entry.