Associate Client Manager, Preclinical CRO
Our team is made up of over 1,300 professionals from the medical and scientific fields who work together to achieve a common goal: to contribute to the advancement of life sciences. Bring your talents and forward-thinking approach to Altasciences and help us develop medicines for those who need them, faster.
Are you the right candidate for the job? Can you provide exceptional client experience through enhanced communication as well as build a strong relationship with clients? If so, then the Associate Client Manager position could be the one for you. Main functions of this position would be responsible for coordinating and hosting client visits; introducing the company’s capabilities while understanding the client's needs; and coordinating and generating schedules for inquiries.You would also be tracking study progress for the entire life-cycle of project through finalization; reviewing Protocols and Amendments/Amended Protocols for changes affecting schedule and budget; and maintaining appropriate databases. Finally, the right person would work themselves into position to work cross functionally with all departments to ensure projects success!
Support Business Development (BD) and work as an internal resource to provide requested information
Responsible to provide our general timing for new inquiries to Business Development within 48 hours from when inquiries are received
Coordinates with operational groups to determine project schedules that will meet both clients’ requested timing and internal resources when general timing does not meet the client’s needs
Coordinate and confirm study start timing for confirmed studies and communicate to Business Development, Client Manager, Study Director (SD) and Principle Investigator, and enter the key schedules into database
Assist in maintaining estimated study initiation, completion and report timing to be current according to Protocols, Amendments/Amended Protocols and other applicable information in the database.
Arrange all client visits. Host visits for new clients and new business opportunities, and provide a facility tour, if requested
Work as a conduit to ensure key information on the client's program will be shared and clearly communicated among the organization.
Provide program Gantt chart and monitor the timeline of key events of the program
Provide report timelines for each project and track the progress
Facilitate project team meetings, cross-functional communication and decision making, ensuring alignment with internal and external stakeholders, including authorship of agendas and meeting notes
Proactively seek solution to a potential issue that may delay the program
Monitor scope changes of a study and provide associated budget in a timely manner
Monitor timely contract, contract modification and invoice issuance
Drive issue resolution
Increase customer satisfaction
Work with other Client Manager(s) to provide a consistent process to manage clients’ projects and expectations
Education: B.A./B.S. specializing in business, marketing or life sciences. An equivalent combination of education and experience may be accepted
3 plus years of related experience in Customer Services, Business Development or Project Management with training in the biotech, pharmaceutical or CRO industry
Strong computer skills; Microsoft Office required and SalesForce preferred
Training Requirements: Project Management (recommended). Continual GLP training
- Pay Type Salary
- Required Education Bachelor’s Degree
- Job Start Date Monday, July 1, 2019
- Everett, WA, USA