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Associate Client Manager, Preclinical CRO

Everett, WA, USA Req #360
Tuesday, June 25, 2019
Altasciences is a mid-size contract research organization with a unique focus on supporting drug development from lead candidate selection to proof of concept. With over 25 years of industry experience, we provide preclinical and clinical solutions to an international customer base of biopharmaceutical companies. Our full-service offering in this critical stage of drug development includes program management, preclinical safety testing, clinical pharmacology services, medical writing, biostatistics, data management, and bioanalysis services tailored to specific research requirements. Altasciences has facilities in Montreal, QC; Fargo, ND; Kansas City, KS and Seattle, WA.
 
Our team is made up of over 1,300 professionals from the medical and scientific fields who work together to achieve a common goal: to contribute to the advancement of life sciences. Bring your talents and forward-thinking approach to Altasciences and help us develop medicines for those who need them, faster.

Are you the right candidate for the job? Can you provide exceptional client experience through enhanced communication as well as build a strong relationship with clients? If so, then the Associate Client Manager position could be the one for you.  Main functions of this position would be responsible for coordinating and hosting client visits; introducing the company’s capabilities while understanding the client's needs; and coordinating and generating schedules for inquiries.You would also be tracking study progress for the entire life-cycle of project through finalization; reviewing Protocols and Amendments/Amended Protocols for changes affecting schedule and budget; and maintaining appropriate databases.  Finally, the right person would work themselves into position to work cross functionally with all departments to ensure projects success!
 

Responsibilities:

  • Support Business Development (BD) and work as an internal resource to provide requested information

  • Responsible to provide our general timing for new inquiries to Business Development within 48 hours from when inquiries are received

  • Coordinates with operational groups to determine project schedules that will meet both clients’ requested timing and internal resources when general timing does not meet the client’s needs

  • Coordinate and confirm study start timing for confirmed studies and communicate to Business Development, Client Manager, Study Director (SD) and Principle Investigator, and enter the key schedules into database

  • Assist in maintaining estimated study initiation, completion and report timing to be current according to Protocols, Amendments/Amended Protocols and other applicable information in the database.

  • Arrange all client visits. Host visits for new clients and new business opportunities, and provide a facility tour, if requested

  • Work as a conduit to ensure key information on the client's program will be shared and clearly communicated among the organization.

  • Provide program Gantt chart and monitor the timeline of key events of the program

  • Provide report timelines for each project and track the progress

  • Facilitate project team meetings, cross-functional communication and decision making, ensuring alignment with internal and external stakeholders, including authorship of agendas and meeting notes

  • Proactively seek solution to a potential issue that may delay the program

  • Monitor scope changes of a study and provide associated budget in a timely manner

  • Monitor timely contract, contract modification and invoice issuance

  • Drive issue resolution

  • Increase customer satisfaction

  • Work with other Client Manager(s) to provide a consistent process to manage clients’ projects and expectations

Qualifications:

  • Education: B.A./B.S. specializing in business, marketing or life sciences. An equivalent combination of education and experience may be accepted

  • 3 plus years of related experience in Customer Services, Business Development or Project Management with training in the biotech, pharmaceutical or CRO industry

  • Strong computer skills; Microsoft Office required and SalesForce preferred

  • Training Requirements: Project Management (recommended). Continual GLP training


Altasciences is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, and protected veteran status, or disability status.

Altasciences  uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.E-Verify.gov.

Other details

  • Pay Type Salary
  • Required Education Bachelor’s Degree
  • Job Start Date Monday, July 1, 2019
  • Everett, WA, USA