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Spa Receptionist

Banff, AB T0L, Canada Req #85
Thursday, May 30, 2019

The Meadow Spa & Pools and Red Earth Spa provide time and space for our guests to relax and rejuvenate. Our indulgent spa experiences including massages, body treatments, facials, nail services, waxing and couples packages.

The Reception Agent is responsible for the overall operation of the reception area, telephones and hosting and will provide efficient and courteous service to clientele at all times.


Duties and Responsibilities

  • Answer all in-coming phone calls in a professional manner according to company standards.

  • Share knowledge on spa services, local activities and attractions with clientele.

  • Book spa appointments (i.e. confirm treatment, time to arrive, spa cancellation policy).

  • Ensure spa bookings allow for adequate break times for Massage Therapists and Aestheticians.

  • Liaise with Massage Therapists and Aestheticians, ensuring they have an updated list of his/her appointments.

  • Welcome guests, ensure appropriate paperwork is completed. Provide product knowledge and sell spa products to clientele.

  • Understand basic accounting principles, including debit and credit card transactions and maintain a cash float.

  • Ensure the facility is in peak condition at all times (operations and cleanliness).

  • Work safely. Obey all health and safety policies and procedures and report injuries and hazards immediately.

Skills and Experience

  • Previous reception / administrative / customer service experience required.

  • Prior Spa knowledge and experience is an asset, but not necessary.

  • A positive team player attitude and a strong willingness to learn.

  • Preference will be given to candidates that can demonstrate: organization skills, computer literacy, excellent communication skills, attention to detail and a flexible working style.

We're really glad that you are interested in this job and we look forward to reviewing your application. We appreciate all of the applications that we receive, and we will contact qualified candidates as soon as possible.

You can learn more about our great Employee Benefits & Perks and what it means to work with an Employee-Owned company here.

Other details

  • Pay Type Hourly
  • Banff, AB T0L, Canada