Emergency Roadside Services (ERS) Driver
Our Emergency Roadside Service (ERS) Drivers are roadside heroes. Combining superior customer service skills with mechanical and technical aptitude, our ERS drivers are true brand ambassadors.
Positions on our fleet range from first response CAA battery service and towing service utilizing wreckers and flat beds – all with the same goal, to get our members on the go.
We are looking for a full-time permanent ERS drivers to join our team. The individual must be flexible to support a 24/7 operation. Shifts are 12 hours (with a one hour unpaid lunch) - 4 days on, 4 days off.
This individual must be flexible to work on holidays, weekends, etc.
Essential Job Duties
Deliver outstanding Member Service and act as an ambassador for CAA Niagara.
Drive a CAA Niagara fleet owned service vehicle to service members and/or customers in response to dispatch calls.
Adhere to all applicable safety standards, internal policies/procedures and laws while operating a fleet vehicle.
Must have ability to cross-train and be assigned, or reassigned, light service vehicle, tow-truck or flatbed.
Maintain a safe and clean work fleet vehicle by properly performing the daily circle check and completing necessary daily inspections
Use of a tablet to properly arrive, clear and move to next calls, as well as communicate with dispatch and management.
Assess and delivery services required once on scene, included but not limited to; jump-starts, battery replacement, tire changes, lock-outs.
Maintain productivity goals set by management.
Other duties as assigned.
Must have valid class G driver's license
Must have ability to lift up to 50 lbs and bend, twist, kneel, push, pull throughout the day.
Previous towing experience is considered an asset
Clean driver's abstract and valid Passport
Clear criminal background
Ability to work outside in all weather conditions
- Pay Type Salary
- Thorold, ON, Canada