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Emergency Roadside Services (ERS) Driver

Thorold, ON, Canada Req #66
Wednesday, April 17, 2019
CAA Niagara serves over 128,000 members in the Niagara Region and employs 165 people within its five offices in Grimsby, Niagara Falls, St. Catharines, Thorold and Welland.CAA Niagara is part of a federation of eight membership clubs serving over 6 million members through 140 offices across Canada. CAA clubs continue to build on the trust earned over one hundred years; continually growing the suite of relevant products and services provided to members.The suite of products and services includes: roadside assistance, insurance, travel, rewards and public affairs.
Position Summary


Our Emergency Roadside Service (ERS) Drivers  are roadside heroes. Combining superior customer service skills with mechanical and technical aptitude, our ERS drivers are true brand ambassadors.
Positions on our fleet range from first response CAA battery service and towing service utilizing wreckers and flat beds – all with the same goal, to get our members on the go.

We are looking for a full-time permanent  ERS drivers to join our team. The individual must be flexible to support a 24/7 operation. Shifts are 12 hours (with a one hour unpaid lunch) - 4 days on, 4 days off. 
This individual must be flexible to work on holidays, weekends, etc.


Essential Job Duties  

  • Deliver outstanding Member Service and act as an ambassador for CAA Niagara.

  • Drive a CAA Niagara fleet owned service vehicle to service members and/or customers in response to dispatch calls.

  • Adhere to all applicable safety standards, internal policies/procedures and laws while operating a fleet vehicle.

  • Must have ability to cross-train and be assigned, or reassigned, light service vehicle, tow-truck or flatbed.

  • Maintain a safe and clean work fleet vehicle by properly performing the daily circle check and completing necessary daily inspections

  • Use of a tablet to properly arrive, clear and move to next calls, as well as communicate with dispatch and management.

  • Assess and delivery services required once on scene, included but not limited to; jump-starts, battery replacement, tire changes, lock-outs.

  • Maintain productivity goals set by management.

  • Other duties as assigned.



  • Must have valid class G driver's license

  • Must have ability to lift up to 50 lbs and bend, twist, kneel, push, pull throughout the day.

  • Previous towing experience is considered an asset

  • Clean driver's abstract and valid Passport

  • Clear criminal background

  • Ability to work outside in all weather conditions

CAA Niagara is an equal opportunity employer commited to providing an inclusive, barrier free workplace.CAA Niagara provides accommodations to applicants with disabilities throughout our hiring process. If you require an accommodation, please contact the HR Team at

Other details

  • Pay Type Salary
  • Thorold, ON, Canada