Intermediate Technology Specialist, Enterprise Platforms (Client Care Technologies)

Position Title: Intermediate Technology Specialist, Enterprise Platforms (Client Care Technologies)
Reports To: Technology Manager, Client Care Technologies
Department: IT Enterprise Platforms
Term: Permanent Full-Time

Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.

The Opportunity: Equitable is growing! We are looking for an Intermediate Technology Specialist, Client Care Technologies to join our Enterprise Platform team!     

Equitable is looking for an Intermediate Technology Specialist, Client Care Technology to join their Enterprise Platform team! We’re looking for a motivated individual who is passionate about Contact Centre and Client Relationship Management technologies. The ideal candidates are highly-detail-oriented self-starters that are constantly on the lookout for opportunities for improvement, who are awesome team players that focus on doing the right thing, and just love to make amazing experiences for our clients.  

The successful candidate will collaborate with our LOB teams to ensure a first-in-class Client experience across our Client Care platforms. We are an organization that values diverse thinking, rewards both behaviors and delivery, and focuses on growth and continuous improvement. This role is a unique opportunity to join a team that is at the beginning of a multi-year growth plan whose work will have direct impact on company direction, our clients, and our industry. 

What you will be doing:

• Supporting the client care technology solutions, such as Contact-Center-as-a-Service and Client Relationship Management.
• System optimization, monitoring, upkeep, access management, and lifecycle management.
• Develop integrations between Client Care technologies and other core systems and platforms. For example – ServiceNow, Content Management Systems.
• Continuous upgrades and feature deployments through a technology delivery lifecycle that includes development, test, and implementation.
• Provide consultative recommendations and support to enable new business and client support capabilities.
• Perform other duties as required.

What you will bring:

• Degree or diploma in a Computer Sciences program and/or related industry experience
• Experience with advanced Contact Center and/or Client Relationship Management software.
• Awareness of Cloud services and integrations tools.

What’s in it for you:

• A healthy work-life balance with employee wellness top of mind
• Annual bonus program, annual vacation allowance, and company-paid benefits program
• An additional paid volunteer day each year so you can spend time giving back to the community
• Immediate enrollment in the company’s pension program with employer matching
• Employee resource groups that support an inclusive work environment
• Tuition support and specialized program assistance
• An onsite, full-service cafeteria with a variety of daily options
• Discounts on company products and services, and access to exclusive employee perks
• Regular EQ Together events focused on company togetherness and collaboration
  
  

As part of the recruitment/offer process you will be required to:

• Provide two professional references (minimum one supervisor and above)
• Undergo a criminal background check

To learn more about Equitable, we encourage you to explore our organization.

At Equitable, we are committed to providing equal access to employment opportunities across our organization. Please contact our HR team at careers@equitable.ca if you would like to receive our job postings in an alternative format or require an accommodation with the application process.

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