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  • Ottawa, ON, CA
    Req #8
    Tuesday, June 11, 2019
    GENERAL DESCRIPTION:  Reporting to the Resident Experience Manager (REM), the Resident Experience Representative (RER) is the first point of contact for current residents and works as part of a team with the responsibility of creating the best possible customer experience. The main responsibility of the RER is to ensure that all customer issues and questions are resolved in accordance with the Accora Village customer service promise. The RER will coordinate efforts with other departments, schedu ... More
  • Ottawa, ON, CA
    Req #7
    Tuesday, June 11, 2019
    GENERAL DESCRIPTION: Reporting to the Leasing Manager, the Leasing Experience Representative (LER) acts as the face of the Accora Village brand, functioning as one of the first points of contact by assisting our prospective and current residents with any inquiries regarding rental accommodations. They will provide best in class customer experience through all means of communication, whether it be in person, telephone, email, live-chat or through other indirect delivery channels. The primary focu ... More
  • Ottawa, ON, CA
    Req #5
    Monday, June 3, 2019
    GENERAL DESCRIPTION:Reporting to the Sports and Fitness Coordinator, the Recreation Experience Representative is the first point of contact for customers and residents in the recreation centre. The Recreation Experience Representative’s main responsibility is to ensure that issues and questions directed to the Accora Village Recreation Centre are resolved in accordance with the Accora Village customer service promise. Additionally, the role serves as a liaison between marketing and operations to ... More
  • Ottawa, ON, CA
    Req #6
    Monday, June 3, 2019
    General Description:  Reporting to the Senior Maintenance Manager, the Maintenance Experience Representative works as a liaison between residents and maintenance staff. The Maintenance Experience Representative organizes customer service requests on behalf of the maintenance department and coordinates with other departments, and schedules and manages maintenance services at  assigned properties to ensure that any customer experience issues and questions are resolved in  accordance with the Accor ... More
  • Ottawa, ON, CA
    Req #4
    Monday, June 3, 2019
    GENERAL DESCRIPTION:  Reporting to the Maintenance Supervisor, the Maintenance Technician facilitates and supports the activities of the other Maintenance Department staff by providing information regarding units and the overall property and will make recommendations and suggestions to management, office staff and other workers as required. The Maintenance Technician will be part of an on-call rotation and must be available for evening and weekend scheduling. They will undertake repairs to all A ... More