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Chief Operating Officer

Immigrant Services Calgary, Calgary, Alberta, Canada Req #106
Friday, May 17, 2019
Immigrant Services Calgary is a not-for-profit immigrant serving agency established in 1977. ISC's mission is to be a comprehensive settlement agency working together with immigrants and their families to make Canada home. ISC is looking for individuals who appreciate the valuable contributions immigrants make to Canada, and understand and share our values of  being passionate, accountable and ethical leaders in settlement services. We believe that people come first. We are committed to quality services for a diverse Canadian community.


Immigrant Services Calgary seeks to hire a Chief Operating Officer (COO), reporting to the Chief Executive Officer (CEO) to oversee ongoing operations and procedures to create a remarkable organization.

We expect you to be an experienced and efficient leader. You will play a key leadership role in the implementation of the current Strategic Plan and delivery on the following priorities:

- Sharpening our program and service focus
- Investing in innovation
- Enhancing strategic collaboration
- Optimizing human capacity and capability

You are a resilient and trusted operational leader who believes in getting things done with collaboration and inclusiveness. You have humility and yet you display fierce resolve with astute decision-making skills. You can facilitate others toward optimal decisions while seeking the best solution for all stakeholders. Cause-driven with demonstrated social consciousness, return on social investment, and service to the community, you will embrace the mission and values of ISC, engaging staff, stakeholders, partners, and the community in the implementation of our transformational vision in the years to come. 

Core competencies:

- Establishing policies that promote company culture and vision
- Overseeing and optimizing operations of the company and the work of executives
- Not-fot-profit program management

Duties and Responsibilities:

- Lead the execution and day-to-day operations of strategies developed jointly by the CEO/Board of Directors
- Oversee Program Directors, Human Resources, Operations and Informational Technology
- Advise the CEO on tactical organizational development and key planning issues, and make recommendations on major decisions
- Keep the CEO informed about organizational activities, potential threats, opportunities, and recommended actions
- Assist the CEO with community leadership, fundraising, and relationship building
- Assist the CEO in creating innovative strategies to diversify funding resources
- Creating and communicating operations strategy and policies
- General oversight of all operational functions, including research and development and regulatory affairs
- Create high performance culture and encourage managers to evaluate and take actions that are consistent with agency’s overall strategy
- Develop innovative systems and services to facilitate exemplary and highly effective operations
- Design and implement evaluative metrics to measure the effectiveness of programs and services
- Provide direction and support in the development and implementation of research and valuation tools to support program development, staff training and social impact reporting
- Serve, on occasion, as a spokesperson for the agency


- A seasoned professional with extensive non-profit experience in a leadership capacity
- Understanding of business functions such as HR, Non-Profit Finance, marketing, etc.
- Knowledge of funding models, government structure, and the political environment for raising funds
- Knowledge of fundraising is a plus
- Degree (Bachelor or Masters) in Business, Public Administration or Social Services
- Five years of progressively more complex managerial experience
- An equivalent combination of education and experience with a focus on for-profit and non-profit organizations will be also considered
- Ability to work in a highly collaborative and results-oriented environment
- Working knowledge of data analysis and performance/operation metrics
- Working knowledge of IT/Business infrastructure and MS Office
- Outstanding organizational and leadership abilities
- Excellent interpersonal and public speaking skills
- Aptitude in decision-making and problem-solving

When applying, please provide an outline of your approach to the COO position. The successful applicant will be asked to implement the ISC remarkability agenda so we'd like to know how you would approach that process.

Thank you for your interest. The successful applicant will have to get up to speed quickly and therefore, we will only consider those who meet all the criteria listed above. All positions are pending funding and may remain open until a suitable candidate is found. No phone calls or visits please.

Thank you for your interest. Due to the high volume of applicants, only candidates short-listed will be contacted. No phone calls or visits please.

Other details

  • Pay Type Salary
  • Immigrant Services Calgary, Calgary, Alberta, Canada