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Customer Service - Customer Service Representative Returns

Aviation, Dorval, Quebec, Canada Req #63
Wednesday, April 24, 2019
Since 1957 Joseph Ribkoff has been successfully designing collections for women around the world who lead busy lifestyles. The company and collections have been constantly evolving to meet the multidimensional needs of today's women. Joseph Ribkoff stands out as one of the leading designers in Canadian fashion industry for nearly 60 years and over 62 international markets.

The Customer Service Representative in the returns department is responsible for engaging with customers via phone or email, with the highest degree of courtesy and professionalism, in order to deliver an outstanding service experience, through completing the returns and replacement transactions.

 

Responsible for

 

  • Handle all incoming calls and e-mails in a timely, efficient and professional manner

  • Process all returns received with attention, accuracy and timeliness

  • Identifying and assessing customers’ needs to achieve satisfaction

  • Extract and analyze the return requests

  • Replace and suggest new styles

  • Build trust with customer through open communication

 

Required Qualifications

  • Strong written and interpersonal communication skills in both French and English

  • Ability to multi task, prioritize and manage time effectively

  • Autonomous and resourceful

  • Capacity to take initiatives and make decisions

  • Ability to work in a fast-paced environment and under pressure

  • Strong computer skills including knowledge of Microsoft Office 

  • Available full time; Monday to Friday

Joseph Ribkoff is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.

Other details

  • Pay Type Salary
  • Travel Required No
  • Required Education Some College
  • Aviation, Dorval, Quebec, Canada