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Manager, Customer Service

Aviation, Dorval, Quebec, Canada Req #74
Friday, May 10, 2019
Since 1957 Joseph Ribkoff has been successfully designing collections for women around the world who lead busy lifestyles. The company and collections have been constantly evolving to meet the multidimensional needs of today's women. Joseph Ribkoff stands out as one of the leading designers in Canadian fashion industry for nearly 60 years and over 62 international markets.

Reporting to the Global Director Sales Operation, the Customer Service Manager is responsible for managing customer service representatives and monitoring their performance, while still providing excellent service to the customer. Customer service manager will resolve emergency issues, provide training for new employees and handle service issues.



  • Supervise the customer service team

  • Improve customer service experience, create engaged customers and facilitate organic growth

  • Interact with customers on a daily basis, responding to their questions and guiding them to the appropriate service

  • Take ownership of customers issues and follow problems through to resolution

  • Maintain an orderly workflow according to priorities

  • Recruit, mentor and develop customer service representative and nurture an environment where they can excel through encouragement and empowerment

  • Set reasonable customer satisfaction goals and work with the team to meet them on a consistent basis

  • Analyse sales statistics, compile accurate reports and suggest future orderings

  • Assist to other department meetings


Required Qualifications:

  • 10 years’ experience in customer service

  • 5 years’ supervisory experience

  • Bachelor’s Degree in Business Administration or a related field preferred

  • Bilingual, spoken and written, French & English

  • Excellent verbal and written communication skills

  • Advanced troubleshooting and multi-tasking skills

  • Ability to translate your skills to other employees through training and mentoring

  • Proficiency with Microsoft Office Suite

  • Ability to work in a fast pace environment

Joseph Ribkoff is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.

Other details

  • Pay Type Salary
  • Aviation, Dorval, Quebec, Canada