Apply Now

Customer Service Representative

Aviation, Dorval, Quebec, Canada Req #78
Monday, June 10, 2019
Since 1957 Joseph Ribkoff has been successfully designing collections for women around the world who lead busy lifestyles. The company and collections have been constantly evolving to meet the multidimensional needs of today's women. Joseph Ribkoff stands out as one of the leading designers in Canadian fashion industry for nearly 60 years and over 62 international markets.

Objective : 

The role of the Joseph Ribkoff 360 Customer Service Representative is to engage with customers via phone and email with the highest degree of courtesy and professionalism. Our objective is to continue delivering a world class service and an outstanding customer experience. We are engaged to maintain a high degree of efficiency in our fast-paced and dynamic environment while carrying out transactions and identifying sales and additional opportunities. By supporting a specific region or territory, you will become an extension of our field sales representative and will play a crucial role in the deployment of each collections by providing additional customers and sales support.

Responsible for :

  • Handling all incoming calls in a timely, efficient and professional manner
  • Processing all orders and inquiries with careful attention, accuracy and timeliness
  • Identifying, understanding and assessing customers’ needs and requirements
  • Identifying selling opportunity with customers and ability to suggesting and up-selling new styles
  • Building concrete relationships with specific clientele through verbal and electronic communications
  • Supporting the Sales Representative in assigned territory
  • Extracting and analyzing sales and production reports to ensure timeliness of delivery of merchandise
  • Providing accurate and complete information to customers and CRM databases
  • Sourcing new sales opportunities through inbound lead follow-up and outbound calls and emails
  • Routing qualified opportunities to the field sales representative for further development and closure

Required Qualifications:

  • 2-3 years of relevant experience in a sales or customer service position, ideally in the fashion industry
  • Excellent written and verbal communication skills in both French and English
  • Outstanding negotiation skills with the ability to resolves issues and address complaints
  • Strong phone presence and experience with call flows
  • Ability to multitask, prioritize and manage time effectively
  • Autonomous and resourceful
  • Capacity to take initiatives and make decisions
  • Ability to work in a fast-paced environment
  • Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
  • Available full time; Monday to Friday
Joseph Ribkoff is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.

Other details

  • Pay Type Salary
  • Aviation, Dorval, Quebec, Canada