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Cage Shift Manager

Parq Vancouver, Vancouver, British Columbia, Canada Req #612
Thursday, August 15, 2019
Vancouver’s premiere entertainment destination invites guests to step into an environment of luxury, passage and discovery. Since making its grand entrance in 2017, Parq Vancouver has become an iconic city symbol, hosting international trailblazers, local legends, captains of industry, sports mavens, and adventurers of all kind. Ideally situated between the stylish neighbourhoods of Yaletown and Gastown, Parq Vancouver’s uniquely vertical multi-tower design occupies a boutique-scale footprint while its prestigious address offers a seamless connection to BC Place, Rogers Arena and the electric pulse of downtown and ideal for pre- and post-game celebrations. When journeys begin here, lasting memories are made.

OVERVIEW

A structured Cage Shift Manager role is critical to the success of parq Vancouver.  The primary purpose of the Cage Shift Manager is to assist the Cage Manager and the Director of Cage Operations in all details of Parq Vancouver Cage Operations.
The Cage Shift Manager is responsible for the overall supervision and direction of activities in the Cage Department.  This full-time management position will ensure the highest levels of efficiency, accuracy, confidentiality and security in accordance with Company and BCLC standards.  

DUTIES AND RESPONSIBILITES
•    Administration duties as assigned
•    Assists in the disciplinary process of Cage Associates, including the issuance of disciplinary action, as required
•    Carries out daily Vault management and reconciliation
•    Compiles daily gaming revenue reconciliation and reports
•    Effectively resolves customer disputes, upholding Company customer service and integrity standards
•    Knowledge of all promotions and events for the week/month
•    Management of all cash counting and cash redemption equipment
•    Management of all cashiers’ floats and Casino operational float
•    Chip Bank management and reconciliation
•    Issues of Gaming Table Fills and Credits
•    Accepts Wire Transfers, EFT, PGF, Bank Drafts, Verified Win, Convenience and PGF cheques
•    Manages, directs, delegates and assists Cage Associates to ensure that a high standard of accuracy, efficiency and customer service is maintained at all times
•    Monitors Cage Department schedule daily to ensure sufficient coverage to meet operational needs
•    Monitors operations and activities within the Cage Department, and assists/coordinates Cage staff during opening, closing and handover
•    Performs and assists in job performance evaluations
•    Verifies cage transactions, when required
•    Maintains a good rapport with other departments
•    Attends ongoing job training when required
•    Responsible for providing professional and exceptional customer service in accordance with established company standards
•    Responsible for supervising, documenting and coaching all Team Members under your direct supervision to ensure they are adhering to the company customer service standards
•    Coaches, mentors, and develops staff
•    Reports all operational exceptions/concerns to the Director
•    Ensures BCLC SPPs are adhered to at all times
•    Updates and communicates any policy related matters
•    Counterfeit recognition
•    Performs Global and CPV transactions when required
•    Ensures LCT reporting in Fintrac entry screens are completed within 72 hour time frames
•    Compose Incident reports in CRS
•    All other duties as assigned

QUALIFICATIONS AND EXPERIENCE
•    Minimum of one year experience as a Full-Time Cage Supervisor is required
•    Post-secondary education in business administration or other applicable field is an asset
•    Accounting designation is an asset
•    Demonstrated exceptional customer relations
•    Proven superior customer service experience
•    Demonstrated strong analytical and mathematical abilities
•    Excellent communication skills, both written and verbal
•    Excellent organizational skills and the ability to multi-task
•    Extensive knowledge of operational procedures as they pertain to the Cage department
•    Flexible work schedule to accommodate operational needs of a casino environment
•    Strong computer skills and knowledge of MS Office, GMS, IVS, Casino Link, SDS, CMP and iTrak
•    Strong leadership qualities with a high ability for conflict resolution, effective decision-making and directing staff diplomatically

CERTIFICATES AND/OR LICENSES REQUIREMENTS
•    Ability to obtain a valid GPEB License
•    Ability to complete all BCLC Certifications
•    Serving it Right Certification
 
PHYSICAL REQUIREMENTS
•    Able to lift, handle, and transport materials that are over 20lbs
•    Required to sit, stand and walk during working hours

Other details

  • Pay Type Salary
  • Parq Vancouver, Vancouver, British Columbia, Canada