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Cage Manager

Parq Vancouver, Vancouver, British Columbia, Canada Req #613
Thursday, August 15, 2019
Vancouver’s premiere entertainment destination invites guests to step into an environment of luxury, passage and discovery. Since making its grand entrance in 2017, Parq Vancouver has become an iconic city symbol, hosting international trailblazers, local legends, captains of industry, sports mavens, and adventurers of all kind. Ideally situated between the stylish neighbourhoods of Yaletown and Gastown, Parq Vancouver’s uniquely vertical multi-tower design occupies a boutique-scale footprint while its prestigious address offers a seamless connection to BC Place, Rogers Arena and the electric pulse of downtown and ideal for pre- and post-game celebrations. When journeys begin here, lasting memories are made.


A structured Cage Manager role is critical to the success of Parq Vancouver.  The primary purpose of the Cage Manager is to assist the Director of Cage Operations in all details of Parq Vancouver Cage Operations.
The Cage Manager is responsible for the overall supervision and direction of activities in the Cage Department.  This full-time management position will ensure the highest levels of efficiency, accuracy, confidentiality and security in accordance with Company and BCLC standards.  

•    Minimum of one year experience as a Full-Time Cage Shift Manager
•    Previous management experiences an asset
•    Successful completion of probationary period, mandatory
•    Administration duties as assigned
•    Assists in the disciplinary process of Cage Associates, including the issuance of disciplinary action, as required
•    Acts in the Cage Shift Manager role when required
•    Carries out daily Vault management and reconciliation
•    Audits gaming accounts and reports
•    Effectively resolves customer disputes, upholding Company customer service and integrity standards
•    Knowledge of all promotions and events for the week/month
•    Management of all cash counting and cash redemption equipment
•    Management of Casino operational float
•    Manages, directs, delegates and assists Cage Associates to ensure that a high standard of accuracy, efficiency and customer service is maintained at all times
•    Monitors Cage Department schedule daily to ensure sufficient coverage to meet operational needs
•    Monitors operations and activities within the Cage Department, and assists/coordinates Cage staff during opening, closing and handover
•    Performs and assists in job performance evaluations
•    Verifies cage transactions, when required
•    Responsible for providing professional and exceptional customer service in accordance with established company standards
•    Responsible for supervising, documenting and coaching all Team Members under your direct supervision to ensure they are adhering to the company customer service standards
•    Coaches, mentors, and develops staff
•    Ensures BCLC SPPs are adhered to at all times
•    Updates and communicates any policy related matters
•    Ensures LCT reporting in Fintrac entry screens are completed within 72 hr timeframes
•    Recruitment and retention of employees
•    Assists the Director of Cage in assigned projects

•    Post-secondary education in business administration or other applicable field is an asset
•    Accounting designation is an asset
•    Demonstrated exceptional customer relations
•    Proven superior customer service experience
•    Demonstrated strong analytical and mathematical abilities
•    Excellent communication skills, both written and verbal
•    Excellent organizational skills and the ability to multi-task
•    Extensive knowledge of operational procedures as they pertain to the Cage department
•    Flexible work schedule to accommodate operational needs of a casino environment
•    Strong computer skills and knowledge of MS Office, GMS, IVS, Casino Link, SDS, CMP and iTrak
•    Strong leadership qualities with a high ability for conflict resolution, effective decision-making and directing staff diplomatically

•   Ability to obtain a valid GPEB License
•   Ability to complete all BCLC Certifications
•   Serving it Right Certification
•    Required to sit, stand and walk during working hours

Other details

  • Pay Type Salary
  • Parq Vancouver, Vancouver, British Columbia, Canada