Staff Accommodation - Assistant Supervisor

Why Join Us?

Discover the beauty of Sunshine Meadows this summer amidst the vibrant blooms of wildflowers carpeting our alpine meadows. Set against the stunning backdrop of towering peaks, including the iconic Mt. Assiniboine, dubbed 'the Matterhorn of the Canadian Rockies', Sunshine offers unparalleled views that will leave you in awe. Immerse yourself in the splendor of Banff National Park as you embark on an unforgettable journey with our team. 

What can you expect?

The Staff Accommodation Assistant Supervisor works in all aspects of housing for those who engage in the unique experience of both working and living at Sunshine Village. This role excels at being a strong company leader and liaison for residents, ensuring policies are followed while promoting a positive living and working environment. The Assistant Supervisor reports to the Staff Accommodation Supervisor and the HR Management Team and liaises frequently with Sunshine and food and beverage teams who have employees (or contractors) living or working in Staff Accommodation.

Key Responsibilities:

• Ensure the Staff Accommodations and people living, and working, in them, run smoothly, and this can include scheduling, allocating work, and when required, carrying out the duties and responsibilities of RAs and the Resort Services/Staff Accommodation custodial teams.
• Providing excellent service to all residents, employees, and third parties utilizing Sunshine’s staff accommodation.
• Ensuring accurate and complete documentation is received from residents and/or third-party coordinator
• Coordinating available housing, transfers, and completing room inspections on arrival and upon move out.
• Adhering to the standards outlined in the Staff Accommodation Licence of Occupation.
• Maintaining an inventory of furniture and amenities.
• Collaborating with Supervisor, Security, HR, Legal, and Management on tenant issues.
• Treating everyone in a respectful manner while upholding a professional work environment.
• Maintaining positive working relationships with internal and external stakeholders (primarily, external housing partners, area service providers, cleaning, and maintenance contractors).
• Creating and maintaining the Resident Advisor (RA) program, selecting appropriate Advisors for each building. Working with RA’s and the HR team to organize and possibly attend events and sessions.
• Working with Facilities (Building, Electrical, Utilities) on repair, maintenance, and building projects.
• Administrative and Reporting Responsibilities
  •  Supporting the Supervisor with budget preparation, monitoring revenue and expenses.
  • Ensuring resident rent is accurately accounted for and forwarding information to Payroll.
  • Perform documented, accurate worksite inspections, and complete documentation of accurate incident reports.
• This position must always ensure professional, confidential, and helpful service interactions, assisting and supporting with general inquiries, housing issues, and policy interpretation and application.
  

Experience/Requirements:

• Passion for providing outstanding, professional service.
• Minimum of two years’ experience within the accommodation, recreation, tourism or similar industry, and previous supervisory experience is preferred, though relevant experience will be considered.
• Current CPR and First Aid certifications are preferred and may be required to meet regulatory requirements.
• Completion of training in additional relevant areas for the role may be required or requested, e.g., Alberta Residential Tenancies Act, employee health and wellness, security functions, cleaning management.
• Demonstrated experience with Microsoft Office suite of programs (Word, Excel, Outlook, Sharepoint, etc.).
• Prepared to work flexible schedules (evenings, weekends, holidays).
• Able to remain calm under pressure, while consistently meeting deadlines.
• Able to work in a confidential capacity and independently, as needed.
• Good attention to detail, time management, and organizational skills.
• General understanding of building maintenance, hand tools, and small repair work.
• Must maintain professional conduct when in uniform, and knowingly acting as a company representative, on and off duty, and online.
• Must be neat, alert, dependable and punctual. 

The Perks:

• Staff Events – Staff parties, BBQs, Team Building & more.
• Career – Recognition programs & career development opportunities 
• Wellness – Discounted fitness passes, yoga, onsite support & professional support 
• Onsite discounts – Food & beverage, retail, & hotel stays 
• Exclusive deals – Brand-named gear & local businesses

Can’t wait to get started? Great, because we can’t wait to hear from you! 
Click the Apply Online button below tell us why you’re the next awesome member of our team. Remember, we’re looking for people who will wow our guests, so start now and wow us.