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Part Time Brookstreet Hotel - Au Naturel Spa Receptionist

Brookstreet Hotel, Kanata, Ontario, Canada Req #140
Wednesday, April 10, 2019
Looking for employment and want to stay ahead of the competition? Do you want to work for a place that knows how to work hard AND have fun?  If you’re ready to break the bonds of chain-affiliated hotel regimes and achieve service excellence, Brookstreet is the place to be! This 276 room luxury hotel is located in the heart of Ottawa’s high tech community and is guaranteed to offer unique experiences for guests and employees alike. Are you ready to break the bonds of typical chain-affiliated hotel regimes and drive innovation in your area of expertise?

Au Naturel Spa is Ottawa’s premier spa offering an indulgent assortment of treatments and services.  We are looking for a talented, dynamic and professional Esthetician/Aesthetician to join our team.   As part of Brookstreet Hotel, you will not only be working for a leading spa, you will also have the benefit of working in one of Ottawa’s top hotels and one of Ottawa’s top 10 Employers!

 

Why Work for us?

  • Free covered parking.
  • We will feed you! Staff cafeteria serving hot meals, salad bar, pop, coffee & more.
  • We provide uniforms (and we clean them).
  • Paid personal days.
  • Discounted hotel stays for you, your friends & family.
  • Discounts on gym memberships, spa, golf, mini golf, restaurants & café.
  • Great social events including; annual staff gala, kid’s Christmas party, summer anniversary party, staff appreciation week and more.
  • Hotel training program, plus when you complete it, we give you a free night stay with a dining voucher!
  • Quarterly recognition & award celebrations
  • Medical benefits & RRSP provided for full time staff
  • Employee assistance program with additional perks
  • Leadership development training program

 

Overview of the role:

This person interacts with guests, and partners involving the utmost in professionalism, ethics and confidentiality. This person is expected to provide excellent service to guests who come in to our Au Naturel Spa as well as provide guidance and assistance with retail products.  This person takes pride in his/her own appearance and well-being and is an ambassador for Au Naturel Spa and Brookstreet Hotel. Located in Kanata, Ottawa.

 

Experience:

  • One year previous experience in similar role and/ or environment.
  • Must be available weekends, evening and holidays
  • Excellent guest service, communication and organization skills.
  • Ability to manage time effectively
  • Ability to perform basic computer skills
  • Self-motivated and ready to go above and beyond.
  • Team player.
  • Goal-oriented.

 

Job duties include:

  • Scheduling guest spa services while implementing proper procedures
  • Greeting guests and escorting to waiting areas
  • Educating guests on services
  • Maximize books for each service professional in a fair and consistent manner
  • Closing sales and encourage guests to pre-book services
  • Cross-service recommendations
  • Product recommendations
  • Executing standard telephone procedure using appropriate customer service etiquette
  • Confirming appointments
  • Informing service professionals of daily schedules and/or any adjustments
  • Resolving guest challenges, utilizing support from the Spa Manager when necessary
  • Responsibility for balancing and checking register drawer
  • Performing other duties as assigned

 

 

Apply online, Email your resume to resume@brookstreet.com or visit us at our Open Interview Sessions every Fridays between 1:00-4:00pm or Tuesdays 3:00-6:00pm at Brookstreet Hotel, 525 Legget Drive, Ottawa, K2K 2W2 – HR (Casting) Office.

 

Brookstreet is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.  Brookstreet Hotel welcomes and encourages applications from candidates with disabilities, to support the Integrated Accessibility Standards, Ontario Regulation 191/11 for the Employment Standards set forth under the Accessibility for Ontarians with Disabilities Act, 2005. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodations and/or a copy of these documents in an alternate format for reasons related to a disability, please contact our Casting Department (Human Resources) at 613-271-3592. To review our AODA IASR Employment Policy please contact the Casting department.

Other details

  • Pay Type Hourly
  • Brookstreet Hotel, Kanata, Ontario, Canada