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Part Time Brookstreet Hotel Front Desk Agent

Brookstreet Hotel, Kanata, Ontario, Canada Req #151
Wednesday, May 22, 2019
Looking for employment and want to stay ahead of the competition? Do you want to work for a place that knows how to work hard AND have fun?  If you’re ready to break the bonds of chain-affiliated hotel regimes and achieve service excellence, Brookstreet is the place to be! This 276 room luxury hotel is located in the heart of Ottawa’s high tech community and is guaranteed to offer unique experiences for guests and employees alike. Are you ready to break the bonds of typical chain-affiliated hotel regimes and drive innovation in your area of expertise?

Brookstreet Hotel, Ottawa’s leading restaurant, spa, conference and wedding destination is seeking a talented, dynamic Guest Service Partner. Working at Brookstreet means redefining the hospitality experience in Ottawa where we deliver sensational service, beyond the bounds of a typical hotel chain.



Why Work for us?

  • Free covered parking.
  • We will feed you! Staff cafeteria serving hot meals, salad bar, pop, coffee & more ...
  • We provide uniforms (and we clean them).
  • Paid personal days.
  • Discounted hotel stays for you, your friends & family.
  • Discounts on gym memberships, spa, golf, mini golf, restaurants & café.
  • Great social events including; annual staff gala, kid’s Christmas party, summer anniversary party, staff appreciation week and more.
  • Hotel training program, plus when you complete it, we give you a free night stay with a dining voucher!
  • Quarterly recognition & award celebrations
  • Medical benefits & RRSP provided to full time staff
  • Employee assistance program
  • Leadership development training program




  • Minimum 2 years' previous experience in Hotel Front Office operations.
  • University degree or College diploma in Hotel Management an asset.
  • Knowledge of computerized Front Office systems required with emphasis in Visual One an asset.
  • Proficiency in Microsoft Word and Excel.
  • Must have cash/float handling experience.
  • Must be able to work shift work, including weekends, overnights and holidays.
  • Strong Guest Service orientation and training skills background required.
  • Excellent written and verbal communication skills required.
  • Highly organized, results-oriented with the ability to be flexible and work well under pressure.


Job Profile


  • Maintains a high level of professionalism in all aspects of job performance.
  • Seeks feedback on Guest satisfaction and resolves problems in accordance with Brookstreet Hotel SOP’s and philosophy of partner empowerment.
  • Maximizes rooms’ revenue through liaising with Reservations to maintain continual rate and room inventory integrity.
  • Stays abreast of arrival reports and VIP's to ensure all special requirements are met or exceeded.
  • Knows all emergency procedures and general crisis situation management, including fire and emergency procedures.
  • Implements and maintains Guest Service standards.
  • Effectively maximizes inventory levels during high occupancy/sold out nights.
  • Consistently demonstrates a commitment to personal Guest Service excellence and profitably through special duties as assigned.
  • Upholds the highest standard of internal and external customer service at all times.



Apply online, Email your resume to or visit us at our Open Interview Sessions every Fridays between 1:00-4:00pm or Tuesdays 3:00-6:00pm at Brookstreet Hotel, 525 Legget Drive, Ottawa, K2K 2W2 – HR (Casting) Office.


Brookstreet is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.  Brookstreet Hotel welcomes and encourages applications from candidates with disabilities, to support the Integrated Accessibility Standards, Ontario Regulation 191/11 for the Employment Standards set forth under the Accessibility for Ontarians with Disabilities Act, 2005. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodations and/or a copy of these documents in an alternate format for reasons related to a disability, please contact our Casting Department (Human Resources) at 613-271-3592. To review our AODA IASR Employment Policy please contact the Casting department.

Other details

  • Pay Type Hourly
  • Brookstreet Hotel, Kanata, Ontario, Canada