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Part Time Brookstreet Hotel Reservations Agent

Brookstreet Hotel, Kanata, Ontario, Canada Req #168
Tuesday, July 9, 2019
Looking for employment and want to stay ahead of the competition? Do you want to work for a place that knows how to work hard AND have fun?  If you’re ready to break the bonds of chain-affiliated hotel regimes and achieve service excellence, Brookstreet is the place to be! This 276 room luxury hotel is located in the heart of Ottawa’s high tech community and is guaranteed to offer unique experiences for guests and employees alike. Are you ready to break the bonds of typical chain-affiliated hotel regimes and drive innovation in your area of expertise?

Brookstreet Hotel is Ottawa’s leading restaurant, spa, conference and wedding destination.    Working at Brookstreet means redefining the hospitality experience in Ottawa where we deliver sensational service, beyond the bounds of a typical hotel chain.

Apply online, Email your resume to
or visit us at our Open Interview Sessions every Fridays between 1:00-4:00pm or Tuesdays 3:00-6:00pm at Brookstreet Hotel, 525 Legget Drive, Ottawa, K2K 2W2 – HR (Casting) Office.

Why Work for us?

  • Free covered parking.
  • We will feed you! Staff cafeteria serving hot meals, salad bar, pop, coffee & more ...
  • We provide uniforms (and we clean them).
  • Paid personal days.
  • Discounted hotel stays for you, your friends & family.
  • Discounts on gym memberships, spa, golf, mini golf, restaurants & café.
  • Great social events including; annual staff gala, kid’s Christmas party, summer anniversary party, staff appreciation week and more.
  • Hotel training program, plus when you complete it, we give you a free night stay with a dining voucher!
  • Quarterly recognition & award celebrations
  • Medical benefits & RRSP provided to full time staff
  • Employee assistance program
  • Leadership development training program


Key Qualifications:

  • Previous experience in a hotel or related field
  • Understanding of hotel operations
  • Ability to use Microsoft Office
  • Must be able to communicate information to internal and external guests in a clear and  professional manner
  • Ability to multi-task in a fast-paced environment
  • Able to demonstrate initiative and work independently
  • Must have availability for evenings, weekends and afternoons to meet business levels
  • Bilingualism is considered an asset



  • Respond to reservation inquiries received via telephone, fax, and email
  • Enter and maintain guest profiles and reservations in Visual One
  • Maintain accurate group files and inventories in Visual One
  • Maintain accurate Travel Agencies’ profiles in Visual One, and verify weekly commissions’ payable.
  • Monitor hotel’s online inventory and rates and adjust when necessary
  • Coordinate daily requests with Styling, Guest Services and Spa
  • Communicate and adhere to daily sell rates

Brookstreet is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.  Brookstreet Hotel welcomes and encourages applications from candidates with disabilities, to support the Integrated Accessibility Standards, Ontario Regulation 191/11 for the Employment Standards set forth under the Accessibility for Ontarians with Disabilities Act, 2005. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodations and/or a copy of these documents in an alternate format for reasons related to a disability, please contact our Casting Department (Human Resources) at 613-271-3592. To review our AODA IASR Employment Policy please contact the Casting department.

Other details

  • Pay Type Hourly
  • Brookstreet Hotel, Kanata, Ontario, Canada