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Full Time Brookstreet Hotel Food & Beverage Shift Supervisor

Brookstreet Hotel, Kanata, Ontario, Canada Req #179
Wednesday, August 14, 2019
Looking for employment and want to stay ahead of the competition? Do you want to work for a place that knows how to work hard AND have fun?  If you’re ready to break the bonds of chain-affiliated hotel regimes and achieve service excellence, Brookstreet is the place to be! This 276 room luxury hotel is located in the heart of Ottawa’s high tech community and is guaranteed to offer unique experiences for guests and employees alike. Are you ready to break the bonds of typical chain-affiliated hotel regimes and drive innovation in your area of expertise?

Brookstreet Hotel, Ottawa’s leading restaurant, spa, conference and wedding destination is seeking a talented, dynamic Food and Beverage Shift Supervisor.   Working at Brookstreet means redefining the hospitality experience in Ottawa where we deliver sensational service, beyond the bounds of a typical hotel chain.

 

Brookstreet has been awarded:

  • 2019 CAA 4 Diamond Award
  • 2019 Favourite Hotel Faces Magazine Award
  • 2019 TripAdvisor Certificate of Excellence for Brookstreet Hotel

 

The Food and Beverage Shift Supervisor will assist and direct food and beverage partners in providing sensational experiences for our guests in the Perspectives Restaurant & Options Jazz Lounge, located in Kanata.

 

Reports To: Food and Beverage Management Team and Director

 

Why Work for us?

  • Free covered parking.
  • We will feed you! Staff cafeteria serving hot meals, salad bar, pop, coffee & more.
  • We provide uniforms (and we clean them).
  • Paid personal days.
  • Discounted hotel stays for you, your friends & family.
  • Discounts on gym memberships, spa, golf, mini golf, restaurants & café.
  • Great social events including; annual staff gala, kid’s Christmas party, summer anniversary party, staff appreciation week and more.
  • Hotel training program, plus when you complete it, we give you a free night stay with a dining voucher!
  • Quarterly recognition & award celebrations
  • Medical benefits & RRSP provided for full time staff
  • Employee assistance program with additional perks
  • Leadership development training program

Qualifications

  • Previous Food and Beverage leadership experience preferred
  • Previous Point of Sale system experience required
  • Computer literate in Microsoft Suite applications required
  • University/College degree in a related discipline preferred
  • Excellent communication and organizational skills
  • Experience in coaching and development
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively as part of a team
  • Strong attention to detail
  • Flexibility in schedule

 

   

Responsibilities and essential job functions include but are not limited to the following:

  • Consistently offer professional, friendly and engaging service
  • Supervise the F&B Outlet staff in all aspects of the department and ensure service standards are followed
  • Maximize revenues by upselling and following budget guidelines
  • Handle guest concerns, reacting quickly and professionally
  • Have full knowledge of all menus and promotions
  • Ensure Partners have full knowledge of all menu items, garnishes, contents and preparation methods being served in the Food & Beverage Outlet
  • Follow outlet policies, procedures and service standards
  • Follow all safety and sanitation policies when handling food and beverage
  • Ensure that all Health and Safety policies and procedures are practiced
  • Motivation of staff to perform at their highest abilities
  • Provide support and leadership to Food and Beverage outlet staff and other departments
  • Other duties as assigned

 

 

Attitude:

  • Must exhibit an excellent service attitude and be willing to go out of their way to accommodate the guests and exceed their expectations.
  • Must be flexible and able to adjust to meet the changing needs of guests.
  • Must maintain a level of professionalism and communicate effectively.
  • Must show enthusiasm for the job, the restaurant and the hotel.
  • Must be considerate, patient and willing to help out fellow team members
  • Must have a good self-image and be able to command the respect of the team.
  • Must be able to tolerate pressure and work calmly and efficiently during busy times.
  • Must handle guest complaints according to policies and procedures.
  • Possess the highest work ethics, personal morals and honesty beyond reproach.

 

Physical Aspects of Position (include but are not limited to):

  • Constant standing and walking throughout shift
  • Frequent lifting and carrying up to 25 lbs
  • Frequent kneeling, pushing, pulling, lifting
  • Occasional ascending or descending ladders, stairs and ramps

 

 

 

 

Apply online, Email your resume to resume@brookstreet.com or visit us at our Open Interview Sessions every Fridays between 1:00-4:00pm or Tuesdays 3:00-6:00pm at Brookstreet Hotel, 525 Legget Drive, Ottawa, K2K 2W2 – HR (Casting) Office.

Brookstreet is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.  Brookstreet Hotel welcomes and encourages applications from candidates with disabilities, to support the Integrated Accessibility Standards, Ontario Regulation 191/11 for the Employment Standards set forth under the Accessibility for Ontarians with Disabilities Act, 2005. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodations and/or a copy of these documents in an alternate format for reasons related to a disability, please contact our Casting Department (Human Resources) at 613-271-3592. To review our AODA IASR Employment Policy please contact the Casting department.

Other details

  • Pay Type Hourly
  • Brookstreet Hotel, Kanata, Ontario, Canada