Manager, Operations - Airports

Number of positions available: 1

Status: Full-Time Permanent

Closing Date: April 2, 2024

OUR TEAM

With operations in full gear, the Integrated Operations Centre (IOC) provides a consistent and collaborative response to operational needs at the Calgary International Airport. The IOC is the “heart” of YYC’s operations – one team creating significant enhancements and a seamless, customer-focused response to all operational activities both in the terminal and on the airfield. This adds to the excitement of being a part of YYC! There is never a dull moment with this team. We love what we do, we work hard but always manage to have some fun along the way.

We are more than just planes and tarmacs. Our purpose travels beyond our runway into the communities we serve. We are about connections, stories, and life-defining adventures. We are committed to fostering an environment where our people are rewarded through meaningful work experiences.

The Calgary Airport Authority manages and operates YYC Calgary International Airport and YBW Springbank Airport and collaborates with the many partners who make up YYC - from airlines to government agencies and retail outlets. This is an exciting time to join our #YYCCrew and drive YYC forward as one of Canada's best airports!

WHAT YOU WILL DO

As the Manager, Operations – Airports, you will be the principle operational designee making decisions on how we operate day-of 24/7/365 in a manner that complies with applicable laws and the Authority’s risk profile. Reporting to the General Manager, Integrated Operations Center, you will have to operate at every level of the business; feeling at ease briefing the Executive leaders on incidents as well as engaging with various external agencies including the intelligence services, government departments and foreign agencies. This is a high-profile management position demanding sound judgement in leading operations to deliver excellent service and safe continuity of business.

RESPONSIBILITIES INCLUDE:

• Critical decision maker on operational issues and key link with Business Recovery and Crisis Management teams
• Responsible for day-to-day performance across the airport
• Lead an IOC team and provide guidance to other teams responsible for day-of operational delivery
• Be a champion of culture, lead by example, and exemplify behavior conducive of a strong team environment
• Actively deliver significant benefit as a guest and stakeholder ambassador influencing across and upwards
• Act as upper management’s representation and provides direction in dealing with policy/ procedure violations that impact day-of operations
• Foster an attitude of team spirit that extends across all levels and functions, promote our values in support of our YYC culture
• Effectively navigate and build key stakeholder relationships
• Responsible for capacity management program that works towards efficient operations delivery in all situations such as departure metering, winter events, irregular operations etc
• Responsible for creation, amendment and cancellation of NOTAMs relative to day-of operations
• Responsible for after-hours permit processing for various projects across the terminal
• Develop and implement meaningful metrics to track daily performance that guides decision making
• Collaborate with the Communications team to provide responses to events that impact guest experience including service disruptions, peak hour issues, weather, etc. Aligning the needs of the operation with the needs of the guest and the organization’s strategic plan
• Engage in media activity, acting as the spokesperson for the airport if and when required
• Lead and provide initial guidance to airport community during irregular operations or emergency events and understand when escalation to a Subject Matter Expert (SME) leader is necessary.
• Responsible for making decisions in collaboration with the Senior Security, Safety and Environment Official day-of 24/7/365, and should:
  • A deep understanding of respective legislations and how they operationally translate
  • Deliver the plan in response to events
  • Lead the responsible contracted service provider or employees in response to security, safety or environment threats
  • Respond and decide on response to low-moderate events
  • Authorize resource deployment when required
• Works in partnership with various internal and external stakeholder groups with a focus on comprehensive guest satisfaction and operational excellence.
• Embrace and advance our strategic vision and mission, through employee engagement.

WHAT YOU BRING

• Post-secondary education with a Certificate or Diploma in Aviation Management or other relevant field, or accreditation by the International Association of Airport Executives (IAAE)
• 5+ years’ experience working within an airport or airline operations center environment
• 2 years’ minimum experience as a people leader and influencer with demonstrated skills in leading a matrix unionized team
• Proven ability to deal with complex issues involving multiple priorities
• Proven history of being able to utilize critical thinking skills to rationalize appropriate decisions in a timely manner
• Good working knowledge of relevant federal, provincial and municipal legislation
• Strong team player who appreciates and encourages cross divisional problem solving, thrives in a collegial atmosphere, and prefers open and productive discussions
• Demonstrated ability to work under tight deadlines while adapting to changing priorities
• Strong written and verbal communication skills across different levels in an organization, as well as with a variety of external partners
• Must be able to obtain and maintain a Restricted Area Identification Card (RAIC)

WHAT ELSE?

• Ability to influence, collaborate and negotiate cross functionally, with internal and external stakeholders to achieve results
• Solid leadership ability managing and coaching indirect reports with experience in a unionized environment
• Ability to think strategically and consistently exercise good judgment in complex situations
• Ability to remain calm and focused under pressure; a stabilizing influence to the organization
• Demonstrated ability to resolve conflict
• Position is 24/7/365 and requires shift work.

Our Values:

We are ACCOUNTABLE. We take ownership and step up to get the job done.

We are CUSTOMER-FOCUSED. We consider the customer in all that we do.

We are COLLABORATIVE. We are stronger when we reach out and work as a team.

We are RESILIENT.  We are able to withstand or recover quickly from difficult conditions.

We are CREATIVE. We strive to find new and better ways of doing things.

Are you looking for the journey of a lifetime? One that’s focused on creating effortless and memorable experiences for millions of guests and travelers each year. Click the apply button for your chance to learn how you can be a part of one of Alberta’s Top Employers.

The Calgary Airport Authority is an equal opportunity employer committed to diversity, equity, and inclusion. We encourage all qualified applicants to apply including women, Indigenous people, persons with disabilities, members of visible minorities, members of the 2SLGBTQ+ community, and others who may contribute to organizational diversification of ideas.